9 Okay Privacy Policy — Your Data is Completely Safe with Us

9 Okay's Privacy Policy provides a full account of how your personal information is collected, processed, stored, and protected. This policy applies to the 9 Okay website (9okay.net), mobile app, and all of our digital services.

By registering on the 9 Okay platform or using our services, you are considered to have agreed to this Privacy Policy. Please read it carefully before your first use. We are fully committed to keeping your information secure.

9 Okay collects various types of information to deliver its services. This data falls into two main categories — what you provide directly, and what is collected automatically through your use of the platform.

9 Okay only collects information that is genuinely needed — we never ask for unnecessary or excessive data. You will always be informed at the point of collection.

9 Okay uses your data for specific, defined purposes only. No information is used beyond what has been declared. The key purposes are outlined below:

• For account creation, verification, and management
• To process deposits, withdrawals, and other financial transactions
• To provide customer service and support
• To detect fraud, money laundering, and misuse
• To ensure platform security and stability
• To meet legal and regulatory obligations
• To send you relevant offers and promotions, subject to your consent
• For analytics and research to improve our services

9 Okay retains your data only for as long as necessary. All information is stored while your account remains active. After account closure, certain data may be retained for a defined period in accordance with legal obligations.

• Account & identity information — minimum 5 years after account closure
• Financial transaction records — up to 7 years (as required by law)
• Gaming and betting history — for as long as your account remains active
• Customer support communications — up to 3 years
• Cookie & session data — 30 days to 1 year

9 Okay's servers are hosted in secure data centers. All stored data is encrypted and backed up regularly. Multi-layer firewalls and access controls are in place to prevent unauthorized access.

9 Okay does not sell your personal data to any third party. However, limited information may be shared with trusted partners as necessary to operate our services.

• Payment Provider — Receives only the minimum information required to verify bKash, Nagad, and Rocket transactions
• KYC Provider — Only the documents necessary for identity verification
• Game Software Provider — Limited session data for game operation
• Law Enforcement Agencies — Under court order or legal obligation
• Fraud Prevention Service — Anonymized data for fraud detection

Every partner is required to comply with 9 Okay's privacy policy, and a separate data processing agreement is in place with each of them. Any partner found in breach of this agreement will have their relationship terminated immediately.

9 Okay's website and app use cookies and similar tracking technologies to enhance your browsing experience and maintain service quality.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working properly.

As a 9 Okay user, you have the following rights over your own data. To exercise any of these rights, please contact our support team.

• Right of Access — The right to know what information we hold about you
• Right to Rectification — The right to request corrections to inaccurate or outdated information
• Right to Erasure — Request to delete your data under specific circumstances
• Right to Restrict Processing — Request to stop the use of data for specific purposes
• Right to Portability — The right to receive your data in a machine-readable format
• Right to Object — The right to opt out of marketing communications

We typically process rights requests within 30 business days. Complex cases may take longer, but we will notify you in advance if that is the case.

9 Okay uses industry-standard security technology to keep your data safe. Our security systems are continuously updated to address emerging cyber threats.

• All data transfers are secured with 256-bit SSL/TLS encryption
• Database records protected with AES-256 encryption
• Two-factor authentication (2FA) is available
• Suspicious login attempts are automatically detected and blocked
• Regular penetration testing and vulnerability assessments
• 24/7 security monitoring and incident response capability

9 Okay is strictly for individuals aged 18 and above. Under no circumstances do we collect data from minors or allow them to operate an account.

• Strict age verification is in place during registration
• Accounts identified as belonging to minors are closed immediately
• If a child's data is collected by mistake, it will be deleted upon request from a parent or guardian
• Parents and guardians are advised to monitor their children's online activity

9 Okay may update this Privacy Policy from time to time. Changes may arise due to new legal requirements, updates to our services, or security improvements.

• You will be notified via your registered email or mobile number if significant changes are made to the policy
• The date of each version will be noted at the top of the page
• Continued use of the service after changes take effect will be considered acceptance of the updated policy
• Previous versions are available upon request

If you have concerns about any changes, please contact our support team before closing your account. We take your concerns seriously and will always work to find a resolution.